Delete it in the app
- Open Cana and sign in.
- Tap your profile at the bottom of the menu, then open Settings.
- Tap Delete account and confirm.
You can do the same on the web: sign in at cana.build, open Settings, and choose Delete account.
Or ask us by email
Email connect@colate.io from the email address you sign in with and ask us to delete your account. You can also ask us to delete only some of your data, such as specific chats or files, and keep the account.
What is deleted, and when
- Straight away: your sign-in account (email address, name and password). You are signed out and can no longer sign in to Cana on any device.
- Within 30 days of your request: content linked to your account — chats and AI prompts, bots and their results, files or images you uploaded, and the device tokens used to send you push notifications.
We keep only what we are required to keep by law (for example billing records), and only for as long as that requirement lasts. Messages you posted in a shared team channel belong to that team’s workspace; email us if you also want those removed.
See our Privacy Policy for how we handle your data.