These Terms of Service (“Terms”) govern your access to and use of Cana, operated by Colate Ltd (“Cana”, “we”, “us”), a company registered in England and Wales (company number 14882886) with its registered office at 1 Mountbatten View, Houlton, Rugby, CV23 1BJ, United Kingdom. Cana is an agentic workspace for teams (chat, walkie-talkie channels, AI-assisted runs, and file sharing). By creating an account or using Cana, you agree to these Terms.

If you use Cana on behalf of an organization, you confirm you are authorized to accept these Terms for it, and “you” includes that organization. A separate written agreement signed with us takes precedence over these Terms where they differ.

1. Eligibility & accounts

You must be at least 13 (or the minimum age in your jurisdiction) and able to form a binding contract; you must be 18 or older to buy a paid plan. You’re responsible for your account, for keeping your credentials secure, and for activity under your account.

2. The service

We provide the features described in the app. We may add, change, or remove features, and we may suspend or discontinue parts of the service, with reasonable notice where practicable.

3. Acceptable use

You agree not to: break the law; infringe others’ rights; upload malware; attempt to disrupt, reverse-engineer, or gain unauthorized access to the service; abuse the AI features; or use Cana to harass, harm, or send spam. We may suspend accounts that violate these Terms.

4. Your content

You retain ownership of the content you create or upload (“Your Content”). You grant us a limited license to host, process, transmit, and display Your Content solely to provide the service to you and your team (including running AI features you invoke). You’re responsible for Your Content and for having the rights to it.

5. AI features and actions taken for you

AI outputs may be inaccurate or incomplete; review them before relying on them. You’re responsible for how you use AI outputs.

Cana’s agents, relays and automations can act for you in apps you connect — for example sending an email, posting a message or changing a record — within the permissions you grant and the approval settings you choose. Those actions are taken on your behalf and you are responsible for them, so review requests that ask for your approval and use the settings that suit your work. You can disconnect an app or stop an automation at any time.

6. Intellectual property

Cana, its software, and its branding are owned by us or our licensors. These Terms don’t grant you any rights to them except the limited right to use the service.

7. Third-party services

The service relies on third-party infrastructure, AI providers and integration providers (which connect Cana to the other apps you choose to connect, as described in our Privacy Policy). Their terms may also apply to the relevant portions of the service. When you connect another app, your use of that app remains subject to its own terms.

8. Data protection

Our Privacy Policy explains how we handle personal data. Where you use Cana for an organization and we process personal data on its behalf, we do so as its processor under our data processing terms, which are available on request and form part of these Terms.

9. Plans, payment and cancellation

Paid plans are billed in advance through our payment provider and renew automatically each billing period until cancelled. You can cancel at any time in Settings → Plan and billing; your plan stays active until the end of the period you’ve paid for. We will tell you in advance of any price change, and you can cancel before it applies.

If you buy as a consumer in the UK or EU, you normally have 14 days to cancel a new subscription. Because Cana is supplied straight away, you agree when you subscribe that the service starts immediately; if you cancel within those 14 days we will refund the amount you paid less a fair amount for the service already provided, as the law allows.

10. Disclaimers

The service is provided “as is” and “as available,” without warranties of any kind to the extent permitted by law. If you are a consumer, nothing in these Terms affects your statutory rights, including that digital services must be supplied with reasonable care and skill.

11. Limitation of liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

Subject to that, and to the maximum extent permitted by law, we are not liable for indirect or consequential loss, or for loss of profits, revenue, business or goodwill, where you use Cana for business. Our total liability arising out of or in connection with these Terms in any 12-month period is limited to the greater of the fees you paid us in that period and £100, unless a written agreement with us sets a different limit.

12. Termination

You may stop using Cana at any time. We may suspend or terminate your access for serious or repeated violations of these Terms, to protect the service or others, or as required by law; where practicable we will tell you why first. Before your account is closed you can ask us for a copy of your content, and we delete it afterwards as set out in our Privacy Policy. On termination, the provisions that by their nature should survive (e.g., ownership, disclaimers, liability limits) survive.

13. Changes to these Terms

We may update these Terms. We’ll post changes here and update the “Last updated” date, and for changes that materially affect you we will give you at least 30 days’ notice by email or in Cana. If you don’t agree, you can stop using Cana and cancel before the change applies; continued use after it applies means you accept it.

14. Governing law and disputes

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction over disputes. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may bring proceedings in its courts.

15. Contact

Questions? Email us at connect@colate.io — see also our Support and Privacy pages.